COVID-19

At Market Street Residence, we are closely monitoring new developments surrounding the coronavirus (COVID-19). The health and safety of our residents, associates, and community are our top priority and we remain committed to maintaining the highest standards of safety. We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure that we are taking all necessary precautions. We will continue to adjust our actions as this situation evolves. Please be on the lookout for continued communication from us. You can find our letters of communication located in the “Letters to Residents, Families, and Visitors” section.

Letters to Residents, Families, and Visitors

April 2nd 2020

Dear Residents, Families, and Visitors:

We want to give you a quick update and make sure you are aware of our continued measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 23rd 2020

Dear Residents, Families, and Visitors:

We want to make you aware of the measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

We have restricted community dining in our assisted living and are encouraging all residents to receive meal service in their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued large group engagements and outings at this time. Residents are being encouraged to participate in activities in small groups while distancing themselves or individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 16th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. We are tightening the temporary restrictions for all individuals entering our communities. For the next 30 days, all individuals will be prohibited from entering our communities with the following limited exceptions.

The following limited exceptions will apply:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end-of-life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

Further, any of these individuals seeking entry into the community under a limited exception will not be allowed if they meet any of the screening criteria below:

  • Any person infected with COVID-19 who has not had two consecutive negative test results separated by 24 hours
  • Any person showing, presenting signs or symptoms of, disclosing the presence of a respiratory infection, including cough, fever, shortness of breath, or sore throat
  • Any person who has been in contact with any person known to be infected with COVID-19 or a close contact of someone known to be infected with COVID-19 within the past 14 days
  • Any person who traveled through any airport within the past 14 days
  • Any person who traveled on a cruise ship within the last 14 days

We will also be discouraging residents from leaving our community. Residents returning to the community will be screened for the above criteria before being allowed to re-enter.

Understanding the importance of keeping in contact with your loved ones during this time, we highly encourage and support the use of FaceTime, Google Duo, Skype, Facebook Video Chat, etc to help you stay in contact.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 12th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. Below are some examples of how you can help protect the residents, as well as prevent the spread of the virus throughout the community.

In an effort to protect our residents and staff from COVID-19, we are asking that families and visitors not enter/visit the community if the following pertains to you:

  • If you are experiencing any symptoms of respiratory illness. Symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath
  • Any person who has been in close contact with a person infected with COVID-19 is prohibited from visiting the community for 14 days from their last interaction with the infected individual
  • Any person infected with COVID-19 is prohibited from visiting the community until they have had two consecutive negative test results separated by at least 24 hours
  • Any person who has traveled internationally or on a cruise ship is prohibited from visiting the community for 14 days after returning to the US
  • Pet visits are temporarily suspended as a preventative measure

Upon arrival at our community, please check-in with the Concierge Desk who will request that you answer a brief questionnaire, and if needed we will take your temperature and provide you with proper Coronavirus education. The Concierge Desk will be open during visiting hours from 7am to 7pm, seven days a week, and we appreciate limiting your visit to these designated hours. If you wish to arrive outside the regular visiting hours, please call the Executive Director to advise of your visit and we will schedule a screening upon your arrival.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

Additional Resources: